Agenda Timetable (Local Time, GMT+3)
| 12:30 – 13:00 | Registration complemented with tea and coffee |
| 13:00 – 13:10 | Dr. Esra GENÇTÜRK, Ozyegin University Rector Welcome Speech |
| 13:10 – 13:40 | Nuria FERMOSO – Regional Air Passenger Experience IATA Passenger Experience Today and Tomorrow: a Glance from IATA |
| 13:40 – 14:10 | Dato’ Azmi MURAD – Executive Director IGA Istanbul Sabiha International Airport Enhancing Total Airport Experience at Sabiha Gokcen International Airport |
| 14:10 – 14:40 | Güliz OZTURK – CCO Pegasus Airlines “Why Customer Experience?” |
| 14:40 – 15:10 | Break |
| 15:10 – 15:40 | Atilla KORKMAZOGLU – President Ground Handling and Cargo Ground Handling in next 10 Years and Passenger Experience |
| 15:40 – 16:10 | Dr. Konstantinos KALLIGIANNIS – Associate Professor Head of Aviation Programs Kazimiero Simonavičiaus Universitetą Air Passengers’ Travel Experience during Extreme Traffic Peak Operations |
| 16:10 – 17:00 | All Guest Speakers. All Guest Speakers Moderated by Nevzat ARSAN, CCO of Atlasglobal Airlines – Round Table & Discussion & Closing |
Please Click Here to watch videos of presentations for 2017.