Prof. Dr. Esra Gençtürk, Rector – Özyeğin University.
Nuria Fermoso, Regional Air Passenger Experience Coordinator – IATA
“Passenger Experience Today and Tomorrow: a Glance from IATA”
Dato’ Azmi Murad, Executive Director – ISG
“Enhancing Total Airport Experience at Sabiha Gokcen International Airport”
Güliz Öztürk, Pegasus Airlines – CCO.
“Why Customer Experience?”
Atilla Korkmazoğlu, President of Ground Handling – Çelebi Air Service
“Ground Handling in next 10 Years and Passenger Experience”
Dr. Konstantinos Kalligiannis – Kazimiero Simonaviciaus University
“Air Passengers’ Travel Experience during Extreme Traffic Peak Operations”
All Guest Speakers
Round Table & Discussion
Dr. Hatice Küçükönal – Vice Dean, Faculty of Aviation and Aeronautical Sciences
Seminar Closing Speech
You can also watch the videos of presentations for the 3rd Istanbul Hub Seminar – 27th of April 2017 – on this link.