Agenda

Agenda Timetable (Local Time, GMT+3)

12:30 – 13:00 Registration complemented with tea and coffee
13:00 – 13:10 Dr. Esra GENÇTÜRK, Ozyegin University Rector
Welcome Speech
13:10 – 13:40 Nuria FERMOSO  – Regional Air Passenger Experience
IATA
Passenger Experience Today and Tomorrow: a Glance from IATA
13:40 – 14:10 Dato’ Azmi  MURAD – Executive Director
IGA Istanbul Sabiha International Airport
Enhancing Total Airport Experience at Sabiha Gokcen International Airport
14:10 – 14:40 Güliz OZTURK – CCO
Pegasus Airlines
“Why Customer Experience?”
14:40 – 15:10 Break
15:10 – 15:40 Atilla KORKMAZOGLU – President Ground Handling and Cargo
Ground Handling in next 10 Years and Passenger Experience
15:40 – 16:10 Dr. Konstantinos KALLIGIANNIS – Associate Professor Head of Aviation Programs
Kazimiero Simonavičiaus Universitetą
Air Passengers’ Travel Experience during Extreme Traffic Peak Operations
16:10 – 17:00 All Guest Speakers.
All Guest Speakers Moderated by Nevzat ARSAN, CCO of Atlasglobal Airlines – Round Table & Discussion
& Closing

 

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